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Sandalwood Jasmine—Available for a Limited Time!
Dr. Bronner's

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Cancellation Policy

Cancellation Policy

If you need to cancel an order, please contact us as soon as possible.

Before Processing

Orders may be canceled if the cancellation request is received before the order has been processed or shipped.

Because orders may be processed quickly, we cannot guarantee that every cancellation request can be accommodated.

After Processing or Shipment

Once an order has been processed or shipped, it may no longer be possible to cancel the order.

For orders that have already shipped, please refer to our Refund and Returns Policy.

Cancellation Request

Please provide:

  • Order number
  • Name
  • Email address
  • Cancellation request

Refund for Canceled Orders

If your cancellation is approved, the applicable refund will be issued to the original payment method.

Cancellation by Us

We may cancel an order when necessary due to:

  • Product availability
  • Inventory errors
  • Pricing errors
  • Payment authorization problems
  • Suspected fraudulent activity
  • Incorrect or incomplete order information

If we cancel an order after payment has been received, an applicable refund will be issued.