1. Return Window
We accept returns within 30 days of the delivery date.
Customers must contact us within 30 days of receiving their order to request a return. Returns requested after this period may not be accepted.
2. Return Conditions
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with the original packaging, tags, and accessories.
- Not be damaged, altered, washed, or worn.
- Include the original order information or proof of purchase.
Items that do not meet these conditions may be rejected.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale.
- Used, worn, washed, or damaged products.
- Items without original packaging or tags.
- Products damaged after delivery due to customer misuse.
- Personalized or customized products, unless defective or incorrect.
4. Return Shipping
If the return is due to a defective, damaged, incorrect, or missing item caused by us, we will provide appropriate return instructions.
For returns due to a change of mind, incorrect selection, or other reasons unrelated to an error on our part, the customer may be responsible for return shipping costs.
5. Refund Processing Time
Once we receive and inspect your returned item, we will process the refund within 5–7 business days.
After the refund has been issued, the time required for the funds to appear in your account depends on your payment provider or financial institution and may take an additional 3–10 business days.
6. Refund Method
Approved refunds will be issued to the original payment method used to place the order.
Original shipping charges may be non-refundable unless the return is caused by our error, a defective product, or an incorrect item.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide your order number and clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.
8. How to Request a Return
To request a return, please contact our customer service team with:
- Order number
- Product name
- Reason for the return
- Photos, if the item is damaged or defective
Do not send items back without receiving return instructions from our customer service team.
9. Late Returns
Returns requested more than 30 days after delivery may not be accepted, except where required by applicable law.
10. Policy Updates
We reserve the right to update this Refund and Returns Policy when necessary. The Last Updated date at the top of this page indicates when the policy was most recently revised.